Shipping Protection

Contents
1. Loss Compensation
2. Transit Damage
3. Address Misdelivery
4. Claims Protocol
5. Policy Management
6. Shipping Protection FAQs

To enhance customer satisfaction, RealJoyDolls offers a value-added Shipping Protection service to safeguard your purchases.

1. Loss Compensation

Claim Type	Service Period	Claim Eligibility
Lost Package	60 days post-shipment	Courier reports "delivered" but not received
"Delivered" Discrepancy	N/A	Submit courier proof + ID documents within 7 days of tracking update

Compensation Method:

Item replacement or full refund (up to original purchase value).

2. Transit Damage

Full/partial refund or replacement for verified damage. Compensation is capped at the original purchase value.

3. Address Misdelivery

Reimbursement for address correction costs (requires pre-approval).

4. Claims Protocol

Critical Time Limits
All claims must be filed within:

60 days from order date (general rule)
7 days for "delivered but not received" cases
Immediate reporting for misaddressed shipments

Submission Channels: Email: service@realjoydoll.com

5. Policy Management

Cancellation Terms

Order Status	Actionable Options
Unshipped	Request refund via merchant
Shipped	Non-cancellable

6. Shipping Protection FAQs

Q1: Does Shipping Protection cover shipping cost loss?

A1: Shipping Protection premiums are calculated based on the purchase price of goods. The maximum compensation amount is limited to the product's original purchase value, excluding shipping fees.

Q2: If received items show rust, is it covered?

A2: Shipping Protection covers transit loss/damage only. Product quality defects (evidenced by intact packaging without moisture marks) fall under manufacturer warranty. Rust/oxidation not caused by transportation is excluded.
Q3: Is installation failure covered?
A3: Coverage applies only to transit-related issues. Functionality defects discovered upon receipt (with intact packaging and dimensions matching product specifications) are considered quality issues and are excluded.
Q4: Partial delivery coverage?
A4: Shipping Protection applies to transit shortages. Cases showing no packaging damage where the item size mismatches parcel dimensions are suspected seller omissions and are excluded from this coverage.
Q5: Can Shipping Protection be canceled?
A5:

Phase	Policy
Pre-shipment	Full refund available (coverage cancellation without product return)
Post-shipment	Seller liability (wrong item/defect): Full refund Buyer liability (change of mind): Non-refundable

Phase

Policy

Pre-shipment

Full refund available (coverage cancellation without product return)

Post-shipment

Seller liability (wrong item/defect): Full refund

Buyer liability (change of mind): Non-refundable

Q6: What's the claims processing timeline?
A6:

Initial response: Within 24 business hours of claim submission. Please note that responses may be delayed during holidays.
Compensation execution: If documentation is complete, payment or redelivery will be processed within 2 business days.
General inquiries: 24-hour response SLA (Service Level Agreement).