Refund & Return Policy

       
        RealJoyDolls is committed to ensuring customer satisfaction with our refund and return policies. Below are the details of our refund process for various situations.
      

1. Pre-Shipment Refund

RealJoyDolls offers a worry-free refund guarantee for impulsive purchases. You may request a full refund at any time before the product is shipped. For refunds, please contact service@realjoydoll.com.   

How to confirm if your purchased product has been shipped?

• For products from local warehouses, you must contact us within 12 working hours. After 12 working hours, the product is considered shipped by default.

• For customized products, we will arrange factory production within 1 working day. After production is completed, the product will be shipped within 1 working day. Therefore, the full refund period for customized products is 1 day.

2. Post-Delivery Refund

2.1 Product Quality Issues

If you discover any defects upon unboxing, please contact us immediately and provide photos and videos of the damage. We will handle it promptly!  

2.1.1 Minor Damage

If you find minor damage during unboxing, such as broken eyebrows or nails, makeup wear, minor skin cracks, or protruding fingers, please contact us and provide photos and videos to apply for compensation. Compensation ranges from $10 to $100.  

2.1.2 Severe Damage

If the product arrives with severe damage, such as significant skin damage, broken limbs, or other body parts, please contact us immediately and provide photos and videos of the damage. We will offer a full refund or reshipment. Return shipping costs will be borne by us, not you!
      Note: Certain special functions (e.g., heating, motorized hips, motorized suction, etc.) are not covered under this policy.   

2.1.3 Product Errors or Omissions

Main Product Errors or Omissions: If the received doll is completely different from the factory or website images, please provide photos or videos (including the entire body, head, shipping label, and outer packaging) within 24 hours of receiving the product. We will report and verify with the factory and shipping company and arrange a replacement. Please keep the doll’s packaging intact, contact us (email: service@realjoydoll.com) to obtain the return address, and send the doll back to the specified location. We will provide a full refund or cover shipping costs and resend the correct product.
         Function or Accessory Errors or Omissions: If the doll’s customized options are incorrect or missing, we will compensate you with double the amount of the erroneous or missing option. If the erroneous or missing option was provided for free, we will compensate at a minimum standard of $20.

3. Delayed Delivery Compensation

If the delivery of your purchased RealJoyDolls exceeds 60 working days, we will provide a full refund and ship the doll to you free of charge.
        The following special circumstances are exempt from the above time limits:       

• For products with special functions (e.g., motorized hips, oral functions, implanted hair, etc.) or if the customer’s special requirements for doll functions cause extended production time, the shipping time will be separately agreed upon. If certain functions require additional payment or confirmation before production, the compensation period starts from the completion of confirmation.

• If the product is shipped from China and production time is significantly extended due to special holidays or factory scheduling.

• For Sex Dolls in U.S. warehouses, the maximum delivery time is 15 days, and the compensation eligibility period is 30 days. For Sex Dolls in European and Canadian warehouses, the maximum delivery time is 15 days, and the compensation eligibility period is 30 days. In case of stock shortages at overseas warehouses, we will contact customers within 2 working days after the order is placed, and the compensation eligibility period starts from the final order confirmation date.

• If the delivery personnel repeatedly contact the recipient, but the recipient fails to clear customs or collect the product, resulting in the product being returned or lost, we will not bear any responsibility.